- The Information we Collect
- How we Use the Information we Collect
- Information Sharing and Disclosure
- Online Analytics and Tailored Online Marketing
- Information Access and Retention
- How we Protect Information
- Communications Choices
- Linked Sites and Marketing Content
- Users from Outside the United States
- How to Contact Us
- Your California Privacy Rights
- Changes to this Policy
1. The Information we Collect.
How we collect and store information depends on the websites you visit, the activities in which you participate, and the Services you use. Several categories of information are collected from you, as described below.
Information You Provide
We may collect information about you during your use of the Services, including your name, username, password, email address, postal address, phone number, mobile phone number, payment information, device model and serial number, and other information you provide or post on our Services or allow us to access when you do certain things, such as:
- Make a purchase
- Provide registration information and/or create an account
- Participate in our blogs or online forums
- Request certain features (e.g., newsletters, updates, and other products)
- Download or use one of our mobile applications
- Contact customer support
- Apply for a job posting
- Connect with the Services or otherwise allow us to access certain information about you via a social networking service
- Post user-generated content.
Please be careful and responsible whenever you are online. Should you choose to voluntarily disclose information through the Services, such as via our blogs or public forums, that information can be viewed publicly and can be collected and used by third parties without our knowledge and may result in unsolicited messages from other individuals or third parties.
When you use the Services, there is some information that we collect automatically, as discussed in this section.
Device Usage and Analytics Information.
We may automatically collect certain information about the computer or devices (including mobile devices and Smartwatches) you use to access the Services. As described further below, we may use third party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.
- Website Data. When you use our websites, we may collect and analyze information such as your IP address, browser types, browser language, operating system, the state or country from which you accessed the Services, referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used the Services and upload or post content, error logs, and other similar information.
- Mobile Device Data. When you access the Services via a mobile device, we may collect information such as geolocation information (as described in the next section below), unique device identifiers (e.g., a UDID or IDFA on Apple devices like the iPhone, and iPad) and other information about your mobile phone or other mobile device(s), such as operating system, version, and time spent in different parts of our mobile app and other apps on your phone.
Smartwatch Data. We do not collect any data from your Smartwatch. Your Smartwatch contacts the following external services:
- Amazon Web Services – this is used to pull down firmware updates. We do not track or store individual user data for these updates.
- Weather – we use a third party weather data collection service to provide weather in your area. To determine your area, we use the geolocation data on your mobile device but we do not store it anywhere or link it to an individual’s account or device.
- App Notifications – when an app notification occurs (incoming text message, email, social media alert) we route this information to your Smartwatch but we do not store it on a remote server. We collect and use most of this information solely in anonymous and aggregate form, but maintain LOCAL DEVICE log files in identifiable form for a period of time for troubleshooting and other purposes. This information helps us improve our products and services, troubleshoot bugs, and analyze device errors. These logs are never sent to us unless you choose to do so using the ‘Send’ function.
Lifeclock One Step Counting
If you would like to use the Lifeclock One step counting feature, we use the accelerometer on the device to count steps and we store these readings on your device. We do not ask for any other information, and we do not store these step counts on our servers – this information is only stored locally on the device for the purpose of showing you a record of your steps.
When you install our mobile app, you will be asked to grant access to your mobile device’s geolocation data. If you grant such permission, we use information about your precise geolocation information (i.e., your real-time geographic location) for the purpose of customizing the Services with location-based information and features – specifically to provide you with relevant weather information based on your location). If you access the Services through a mobile device and you do not want your device to provide us with location-tracking information, you can disable the GPS or other location-tracking functions on your device, provided your device allows you to do this.
Cookies and Other Electronic Technologies.
We may also use local shared objects (also known as “Flash cookies”) to assist in delivering special content, such as video clips or animation. Flash cookies are stored on your device, but they are not managed through your web browser. Please see the Adobe website for comprehensive information on how to delete or disable Flash cookies.
Information from Third Parties
Anonymous or De-Identified Data
2. How we Use the Information we Collect.
We use the information that we collect in order to:
- Provide you with the services and products you have purchased or requested and send you information about your relationship or transactions with us
- Notify you about new features of the Services, special events, and send you newsletters
- Administer sweepstakes and contests
- Generate and review reports and data about our user base and Service usage patterns
- Analyze the accuracy, effectiveness, usability, or popularity of the Services
- Provide you with support and improve the content and features of the Services or develop new Services
- Personalize the content and marketing that you see on the Services
- Permit you to obtain materials that enable you to develop applications if you use our developer services
- Send you marketing emails about RWC products, software updates, and third-party products, software, and services that we believe may be of interest to you
- Send you push notifications about RWC products and third party products and applications that we believe may be of interest to you on your mobile device if you have given us permission to do so
- Update third party applications that you have downloaded to your Smartwatch
- Help prevent fraud and enforce the legal terms that govern your use of the Services
- Administer and troubleshoot the Services.
3. Information sharing and disclosure.
- We may share your information with our service providers who use your information on our behalf to assist in business activities such as delivering certain features or services, order fulfillment, payment processing, marketing, and other similar services. These third parties are prohibited from using your personal information for promotional purposes.
- We may disclose your information when we believe in good faith that such disclosure is necessary in response to any subpoenas, court orders, or other legal process we receive, or to establish or exercise our legal rights or to defend against legal claims.
- We may disclose your information when we believe it appropriate in order to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Terms of Service for the Services you accessed, and/or to protect our rights and property.
- As we continue to develop our business, we may sell, buy, merge or partner with other companies or businesses, or sell some or all of our assets. In such transactions, user information may be among the transferred assets.
- We may provide your identity and mobile device identifier to third party app store providers (e.g., Apple iTunes Store) to allow you to download our mobile apps.
- When we otherwise have your permission.
4. Online Analytics and Tailored Marketing.
We may use third-party web analytics services on our Services, such as Google Analytics. The information collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services. We also use Google Analytics for certain purposes related to online marketing, as described in the following section. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser Add-on.
Tailored Online Marketing.
When using a mobile application you may also receive tailored in-application marketing content. Each operating system, iOS for Apple devices, Android for Android devices and Windows for Microsoft devices provides its own instructions on how to prevent the delivery of tailored in-application marketing content. You may review the support materials and/or the privacy settings for the respective operating systems in order to opt-out of tailored in-application marketing. For any other devices and/or operating systems, please visit the privacy settings for the applicable device or contact the applicable platform operator.
California Do Not Track Disclosure.
We are committed to providing you with meaningful choices about the information collected on our Services for third party purposes, and that is why we provide above the NAI “Consumer Opt-out” link, DAA opt-out link, and Google opt-out link. However, we do not recognize or respond to browser-initiated Do Not Track signals, as the Internet industry is currently still working on Do Not Track standards, implementations and solutions.
5. Information Access and Retention.
You may email us to correct or change any information by using the contact information below in Section 11.
We will retain your personal information for as long as your account is active or as needed to provide you with the Services or any information you have requested. If you wish to cancel your account or request that we no longer use your information, contact us using the information below. After you cancel your account, we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
6. How we Protect Information.
We have put in place appropriate physical, electronic, and managerial procedures to safeguard and help prevent unauthorized access, to maintain data security, and to use correctly the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store.
7. Communication Choices.
8. Third Party and Marketing Content.
The Services may contain links to third-party websites. We are not responsible for the privacy practices or the content of those third-party websites.
9. Users from Outside the United States.
Your use of the Services may involve the transfer, storage and processing of your information to and in various countries around the world where our servers are located and our databases are operated that may have different levels of privacy protection than your country.
The Services are aimed at a general audience and are not directed to children under 13. Our data collection and use practices adhere to the United States Children’s Online Privacy Protection Act (COPPA). We will not knowingly collect personal information directly from children under 13 years old without parental consent. If we become aware that we have collected personal information directly from a child under 13 years old (without the necessary parental consent), we will delete the personal information provided by the child.
11. How to Contact Us.
12. Your California Privacy Rights.
California law permits users who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those parties. As explained above, RWC does not share personal information with third parties for their own marketing purposes.
13. Changes to this Policy.