Each Lifeclock One is hand assembled. Depending on how many orders we have in the queue it could take 2 to 3 weeks before your order is ready for shipping. Once ready for shipping, we use USPS to deliver the Lifeclock to you. US domestic deliveries usually take 1-3 days. Deliveries outside the US can take up to 15 business days depending on which country you are in.
Being a small business, we aren’t able to cover shipping costs like larger companies do. To make sure that this issue doesn’t come up, we make an enormous effort to ensure that you choose the correct strap. This includes providing you with sizing charts that you can use prior to purchase to choose the correct strap. If you order a watch with the incorrect strap, we can change it, but you’ll need to pay the shipping cost both ways, and you will also need to make sure the strap is in resalable condition.
We are using USPS (United States Postal Service) for all shipping. We’ve had extensive experience in shipping high value products around the world, and have had an extremely positive experience with USPS in terms of value and reliability. We understand that some people have not had a great experience with USPS. If you feel strongly about not using USPS as the delivery service, please contact us in advance and we’ll work with you on an alternate form of delivery. However, you will need to pay the difference if the costs are higher.
This depends on your local postage carrier.
We only ship to certain countries outside the US.
The value and shipping information is printed on the shipping label sticker on the outside of the package when your Lifeclock One is shipped.
We will not be able to mark your Lifeclock One as a gift or undervalue the package.
Your incoming package may be subject to VAT or other customs fees. We have tried to make sure all international customers are prepared for the possible charges by posting this message on our website during the checkout process. Duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import. If you feel you were overcharged for importation, our recommendation is to dispute the charge with the agency charging you. If they refuse to lower the charge and you do not want to pay it, you can reject the shipment and it will be sent back to us. We will be able to refund your order once we receive the package back at our fulfillment center. We are unable to provide an estimate on how much you may be charged for customs. Charges vary from case to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges may be for your order. Once again – the Lifeclock One will ship from the United States. You may live in a country that applies customs fees and/or duty/VAT to incoming deliveries of electronic components. Please understand that these fees are out of our control. We are not in any position to distribute from points outside of the US, so all shipments will be coming from the US. If you live outside the US, *please* research this so there are no unexpected surprises. We’ve seen this issue come up time and time again for customers, and we don’t want any of you to get any surprises.
When you check out of our store, you’ll receive an email with a tracking number and a link. Note that the link may take a day or two to update.
Don’t panic. We want nothing more than for you to get the watch you ordered. Contact us and we’ll start investigating where your delivery is. The most common delays are in customs.
The Lifeclock One has a 90 day warranty. See more details here.
Each Lifeclock One is made to order so we cannot accept any returns. If your Lifeclock One arrives damaged, we will replace it. If you ordered the wrong strap, we can replace it however you will need to cover shipping costs. If you engraving is incorrect (e.g. typo, misspellings) we will fix it free of charge. If you chose the incorrect wrist orientation, you will need to cover shipping costs back to us to have this adjusted.
Unfortunately we cannot except returns. If your Lifeclock One is malfunctioning you can send it to us for repair. If we cannot repair it, we will replace it with a new one.
To process your repair, we require a receipt or proof of purchase. Shipping and handling fees are non-refundable.
You will be responsible for paying for shipping to send your item to us for repair. Shipping costs are non-refundable. We strongly encourage you to use a trackable shipping method as we cannot repair your watch until we have received it.
Being a small business, we are unable to bear the costs of shipping. The shipping reflects current costs to reliably ship the LifeClock One to you in most regions around the world. We’ll offer cheaper shipping where we can find it.
I can’t track my package – I am getting the message: ‘Delivery status information is not available for your item via this web site.’
Please allow at least one full working day for tracking information to be submitted to the carrier. If you are seeing a message like ‘Delivery status information is not available for your item via this web site,’ then please check back in 1 day.
When I go to track my package, I get a message that says the package was already delivered to another country. Huh?
For reasons unknown to us, USPS recycles their tracking numbers. This means that when we generate the shipping label for your order, the tracking number assigned to us is not actually live yet – wait a couple of days for your order to move through the USPS system and get scanned – then up-to-date tracking information will be available through their website.